Refund policy

Returns & Refunds Policy

We are committed to providing high-quality products and a fair experience for all customers. To ensure this, our refund policy is designed to protect both our customers and our business.

30-Day Limited Guarantee

You may request a resolution within 30 days of delivery.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days with clear photo or video proof.

We will:

  • Provide a free replacement, or

  • Issue a full refund (no return required)

Customer Satisfaction Policy

If you are not satisfied with your purchase, we will review your request and offer a suitable resolution.

Possible solutions include:

  • Partial refund (typically 20%–50%)

  • Replacement product

⚠️ Each case is reviewed individually. Abuse of this policy will result in denial of future claims.

Returns (If Approved)

Returns are accepted only if approved by our support team.

Conditions:

  • Item must be unused and in original packaging

  • Customer is responsible for return shipping costs

  • Unauthorized returns will not be accepted or refunded

Non-Refundable Situations

We do not offer refunds for:

  • Change of mind after delivery

  • Incorrect shipping information provided by the customer

  • Minor differences that do not affect product functionality

Fraud Prevention

To protect our customers and business:

  • We reserve the right to deny refund requests suspected of abuse

  • Repeated refund claims may result in account restrictions

  • Additional verification may be required for certain requests

Refund Processing

Approved refunds will be processed within 5–10 business days to the original payment method.

Contact

Our support team is here to help. Please contact us with any concerns before opening a dispute or chargeback.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@getskydrone.com.