Shipping policy

Shipping Policy

We aim to provide a fast, reliable, and transparent shipping experience for all customers.

Shipping Locations

We currently ship to:

  • United States

  • Canada

Order Processing Time

  • Orders are processed within 1–3 business days

  • During high demand periods, processing may take up to 3–5 business days

Orders are processed Monday through Friday (excluding holidays).

Estimated Delivery Time

  • United States: 5–10 business days

  • Canada: 7–14 business days

Please note:
Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors outside our control.

Shipping Fees

  • We offer Free Shipping on all orders within the United States and Canada

Tracking Information

  • All orders include tracking

  • Tracking details will be sent via email once your order has shipped

Please allow 2–5 business days for tracking updates to appear.

Delays & Transit Issues

While most orders arrive on time, delays may occasionally occur.

If your order is delayed:

  • Please contact us before opening a dispute

  • We will investigate and provide a suitable solution (replacement or refund if applicable)

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not responsible for:

  • Orders shipped to incorrect addresses provided by the customer

  • Failed deliveries due to incorrect or incomplete address information

  • All orders are fully tracked and protected. If anything goes wrong, we’ll make it right.

Delivered But Not Received

If your tracking shows “Delivered” but you have not received your package:

  • Please check with neighbors or your local carrier

  • Contact us within 3 days of the delivery status

We will assist you in resolving the issue, but we are not responsible for packages marked as delivered by the carrier.

Customs & Duties (Canada)

Orders shipped to Canada may be subject to customs fees, duties, or taxes.

These charges are the responsibility of the customer and are not included in our product prices.

Lost Packages

If your order is confirmed lost in transit:

  • We will offer a replacement or refund after verification

Contact Us

Our support team is here to help.
Please contact us with any questions or concerns before opening a dispute or chargeback.

We typically respond within 24 hours.

📧 Email: info@getskydrone.com

We are always happy to assist you.

💡 Our Commitment

We are dedicated to providing a smooth, transparent, and reliable shipping experience for every customer worldwide.

Thank you for shopping with us.